TruSolve Technical Services LLC – Transparent policies, secure payments, trusted maintenance services, and customer-first commitments.
These terms govern all maintenance, repair, and facility management services provided by TruSolve Technical Services LLC through our website and online channels.
Contractual Precedence: For corporate clients, residential owners, and structured accounts, the specific terms, scope of work, SLAs, and financial conditions stated in your signed Annual Maintenance Contract (AMC) or approved Quotation shall override these general terms.
Cancellations made 24 hours or more before the scheduled appointment are refundable (minus any payment gateway fees).
Cancellations made less than 24 hours before the visit, or failure to provide access upon arrival, may incur a standard call out or mobilization fee.
Refunds cannot be issued for services that have been fully completed.
Materials or equipment procured specifically for a client following quotation approval are non refundable once ordered.
If you are unsatisfied with the quality of work, you must notify us within 48 hours. TruSolve reserves the right to inspect and rectify the issue at no additional cost before considering any partial refund.
Approved refunds will be issued only to the original payment method. Please allow 10–14 business days for the refund to reflect, depending on your bank.
All services, transactions, and disputes are governed by the laws of the United Arab Emirates.
TruSolve Technical Services LLC is committed to protecting your personal information. By using our website or booking our services, you consent to the practices outlined below.
We collect only the information required to deliver our services, including your name, contact details, service location, and payment related information. We do not store or access full credit/debit card details; all payments are processed securely by third party gateways.
Your information is used to:
We do not sell or share your data with unaffiliated third parties.
We may share limited information with:
All third parties are required to maintain confidentiality.
We apply reasonable technical and administrative safeguards to protect your data from unauthorized access or misuse.
You may request access, correction, or deletion of your personal information by contacting our support team.
Our website may use cookies or analytics tools to enhance user experience. You may disable cookies through your browser settings.
This Privacy Policy may be updated periodically. Continued use of our website indicates acceptance of the latest version.
